Help
Questions & answers.
Shipping, returns, use and payment – answered briefly and clearly.
Orders & shipping
Everything is in stock and reaches you with DHL in 1–3 working days. You will receive the tracking number by email as soon as your parcel is on its way.
We ship free of charge on orders of €23 or more, and always for bundles. Below that you will see the shipping costs in the cart and at checkout.
Write to us as quickly as possible at support@stikki.de with your order number – as long as the parcel has not been dispatched, we will take care of it.
You will see the delivery countries at checkout as soon as you enter your address.
Returns & withdrawal
30 days from delivery. Drop us a line and you will receive everything you need for the return.
Via “Withdraw from contract” at the bottom of every page: enter your name, email and order number, click “Confirm withdrawal” – done. The acknowledgement of receipt arrives by email.
We refund via your original payment method, no later than 14 days after we receive your withdrawal. We may wait until the returned goods have reached us.
Products & use
No – press briefly and peel off, and it sticks to the dirt instead of the device. For charging ports there is the precision tool.
Up to 96. You only need a small portion per use; the precision tools can be used again and again.
For smartphone, tablet, laptop, monitor and camera displays: spray onto the cloth, wipe, done.
The 300 ml refill fills the 150 ml bottle twice.
Used putty simply goes in the household waste.
Payment & discounts
With PayPal, Klarna and credit card.
Sign up for the newsletter below and confirm the email. You will then receive your code, which you enter at checkout.
Legal guarantee
All STIKKI products come with a legal guarantee of at least two years. This is the official EU notice:
Another question?
We usually reply within 24 hours.